Privacy Policy

When you use EzDoors, we may collect the following types of information to provide and improve our services:

• Personal Identification Information: Your name and phone number when you create an account or contact a dealer.
• Profile Information: Basic profile details you choose to provide, such as your city or preferred door type.
• Device Information: Device model, operating system version, unique device identifiers, and mobile network information to help us optimise app performance.
• Usage Data and Analytics: Information about how you interact with the app — screens visited, features used, session duration — collected via anonymised analytics tools.
• Crash and Diagnostic Logs: Automated error reports generated when the app crashes or encounters issues, used solely for debugging and stability improvements.
• Push Notification Tokens: If you grant permission, we collect a notification token to send you relevant updates and alerts.

We do not collect: payment card numbers, bank account details, government ID numbers, or any sensitive financial information. EzDoors does not store or process any payment information.

The information we collect is used exclusively for the following purposes:

• To create and manage your EzDoors account.
• To display relevant door dealers and distributors based on your location or preferences.
• To facilitate the connection between you and dealers — for example, pre-filling your name or number in a WhatsApp message.
• To send you service-related notifications and app updates (with your consent).
• To analyse aggregate, anonymised usage trends that help us improve the platform.
• To diagnose technical problems and maintain app stability.
• To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

EzDoors facilitates direct communication between users and door dealers through WhatsApp. When you choose to contact a dealer via WhatsApp:

• Your WhatsApp conversation is between you and the dealer directly. EzDoors is not a party to that conversation and does not have access to your WhatsApp messages.
• Any personal information you share within WhatsApp — including your address, order preferences, or photos — is governed by WhatsApp's own Privacy Policy (Meta Platforms, Inc.).
• EzDoors is not responsible for the content, conduct, or data practices of individual dealers in WhatsApp conversations.

We share your information only in the following limited circumstances:

• With Dealers and Distributors: Basic contact information (name, phone number) may be shared with a dealer when you initiate a connection, solely to facilitate that interaction.
• Service Providers: Trusted third-party vendors who help us operate the app (e.g., analytics providers, cloud hosting, crash reporting tools) — bound by confidentiality obligations and permitted to use your data only as directed by us.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of EzDoors, our users, or the public.
• Business Transfers: If EzDoors is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission (TLS/HTTPS) for all API communications.
• Restricted access to personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request the deletion of your account and associated personal data. You can submit a deletion request via our Delete Account page or by emailing support@ezzdoors.com.
• Withdraw Consent: Withdraw consent for notifications or optional data collection at any time through your device settings or in-app preferences.
• Data Portability: Request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact us at support@ezzdoors.com. We will respond within 30 days.

EzDoors is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly delete such information. If you believe we may have inadvertently collected information from a child, please contact us immediately at support@ezzdoors.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an in-app notification or push notification where appropriate.

Your continued use of EzDoors after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: